Case Study: Southstar Drug achieves 1.6-day average delivery time with Channelwill Order Tracking

ParcelPanel Helped Southstar Drug Achieve 1.6 Days Average Delivery Time

Southstar Drug, a leading pharmaceutical retailer in the Philippines, faced the challenge of migrating its renowned customer service online during the COVID-19 pandemic. The primary hurdle was overcoming logistical issues to ensure timely and reliable delivery for customers transitioning to online ordering. They sought a solution to integrate with their existing platform and courier partners.

Channelwill implemented its ParcelWILL order tracking solution for Southstar Drug. The system was easily integrated with Shopify, providing a customizable tracking page and support for manual updates. This solution significantly improved delivery times to an average of 1.6 days in metro areas and achieved a 102% ROI on tracking, greatly enhancing customer engagement.

Southstar Drug

Tomas Dy-Makao

Founder