Case Study: LAMZU reduces cart abandonment and boosts sales with CWILL

LAMZU’s Sales skyrocket by 20% After Integrating With Willdesk & Trustoo!

LAMZU, an eCommerce retailer of premium gaming peripherals, faced challenges with high customer support response times and a lack of social proof, which hindered sales in a competitive market. To handle inquiries promptly and enhance credibility, they turned to the vendor, Channelwill, adopting their Willdesk and TrustWILL products.

Channelwill's solution integrated live chat and an AI chatbot through Willdesk to provide instant support, while TrustWILL collected and displayed customer reviews. This strategy led to a 2x increase in review collection, a 17% reduction in cart abandonment, and a 20% increase in sales from satisfied customers.

LAMZU

Lin

Sales and Marketing Manager