Case Study: Laifen achieves 95% customer satisfaction with Channelwill

Laifen - Customer Case Study

Laifen, a beauty-tech eCommerce brand, was struggling with low customer satisfaction, a high volume of "Where Is My Order" calls, and stagnant sales from its existing customer base. To address these growth obstacles, the company turned to vendor Channelwill for a solution using their ParcelWILL Order Tracking and TrustWILL Loyalty & Referrals products.

Channelwill implemented a two-pronged solution. ParcelWILL provided real-time order tracking, which dramatically reduced customer service inquiries, while TrustWILL created a rewards and referral program to incentivize loyalty. This strategy led to a 95% customer satisfaction rate, a 30% increase in customer retention, and a 20% boost in sales from loyal customers.

Laifen

Phil Chen

Marketing Manager