Case Study: Depology saves 1000 customer service hours with ParcelWILL

Depology saved 1000 customer service hours & made shipping 1 day faster

Depology, a Korean beauty brand, experienced rapid growth which led to a significant spike in WISMO (Where Is My Order) customer service tickets, overwhelming their team and causing a decline in customer satisfaction. They sought a cost-effective automation solution from Channelwill (CWILL), specifically their ParcelWILL service, to handle their global shipping operations.

By implementing Channelwill's ParcelWILL, the brand gained high-accuracy multi-carrier tracking, automated customer notifications, and a centralized shipping analytics dashboard. This solution saved Depology 1000 customer service hours per month, increased customer satisfaction (CSAT) by 5%, and reduced the average shipping time by one day through proactive monitoring of shipments.

Depology

Shin Jae Lee

Co-founder