Case Study: Libbey boosts ecommerce sales with ChannelEngine

Libbey - Customer Case Study

Libbey, a long-established manufacturer of high-quality table glassware, expanded from a B2B-only model into direct-to-consumer e-commerce and quickly faced the challenge of adapting its legacy processes for online orders, invoices, stock visibility, and customer expectations. To support this shift, Libbey worked with ChannelEngine to connect its old systems with its new marketplace-driven sales channels.

ChannelEngine helped Libbey streamline ordering and fulfillment across platforms such as Bol.com, Amazon.de, and C-Discount, while improving inventory overview, administration, and listing optimization. The impact was significant: sales increased by 400% in 2021 compared with the previous year, and the company also improved its fulfillment setup through FBA in Germany and a 3PL provider in the Netherlands, with plans for further European expansion.

Libbey

Hidde van der Heide

Marketplace Manager