Case Study: JLM Wholesale gains automated B2B eCommerce with Channel Software

Hardware wholesaler gains eCommerce website with intuitive PIM, seamless ERP integration and game-changing automation

JLM Wholesale, a leading U.S. security door hardware wholesaler, needed a new B2B eCommerce platform after its existing Infor Storefront site was announced for end-of-support. The company wanted a more intuitive system with built-in PIM, easier administration, and a better customer experience for its screened wholesale buyers.

Channel Software implemented its CSX eCommerce B2B platform, integrating it with JLM’s Infor FACTS ERP and providing a robust built-in PIM, responsive design, and stronger search and content tools. As a result, JLM automated inventory updates overnight, reduced manual site maintenance, enabled staff to update 25,000 items instantly, and freed the inside sales team to focus on larger orders while giving customers self-service access to pricing, stock, tracking, and account features.

JLM Wholesale

Dennis Ingamells

Chief Financial Officer