Case Study: Century HVAC improves inventory visibility and customer self-service with Channel Software

B2B eCommerce site puts helpful tools and real-time information in customers hands

Century HVAC Distributing, a Texas-based HVAC wholesale distributor, needed to launch a modern standalone B2B eCommerce site as it transitioned away from its parent company. The company wanted a customer-friendly experience with real-time inventory visibility, customer-specific product display rules, and more automated workflows, so it turned to Channel Software and its CSX eCommerce platform integrated with Epicor Prophet 21.

Channel Software delivered a responsive B2B eCommerce site tightly connected to Century HVAC’s ERP, giving customers live inventory by branch, alternate product names for easier search, customer-specific catalogs, RFQ tools, online invoice payments, rewards access, and punchout-ready capabilities. The result was a faster, more self-service buying experience that reduced calls to staff, improved search and product discovery, and created ongoing opportunities for automation and integration across the business.

Century HVAC

Daniel Conolly

York Region Operations Manager