Case Study: Sisters of Mercy Health System achieves real-time portfolio visibility and eliminates resource bottlenecks with ChangePoint's Daptiv PPM

Sisters of Mercy Health System - Customer Case Study

Sisters of Mercy Health System (Mercy) is a large U.S. Catholic healthcare organization (founded 1986) operating 26 acute-care hospitals and other facilities across seven states with about 37,000 employees. Its Enterprise Project Office lacked visibility into the project portfolio and resource allocation, relied on disparate tools (Microsoft Project/SharePoint), and spent three staff days per month manually compiling and rekeying data, creating bottlenecks and reporting errors.

Mercy implemented Daptiv PPM by Changepoint, integrated it with Dovico time tracking, and configured dashboards, workflows and templates to match their processes. The change eliminated double data entry, cut monthly reporting effort from days to minutes, resolved resource bottlenecks, improved governance and collaboration, and gave leaders real‑time insights to prioritize, staff and control projects more effectively.

Sisters of Mercy Health System

Scott Arnold

Vice President EPO