Case Study: SD WORX achieves 70% reduction in billing time and real-time visibility with ChangePoint PSA

SD WORX - Customer Case Study

SD Worx, a European HR, payroll and legal services firm that processes 1.35 million payslips a month across offices in five countries, struggled with disparate systems and formats—relying on Word and Excel—for invoicing, project management, resource scheduling and time registration. That fragmentation caused repeated work, slow billing cycles, poor data visibility and difficulty sharing intelligence across business units, problems that grew after a 2005 organizational restructuring.

SD Worx implemented Changepoint Professional Services Automation to consolidate those functions into a single, web-accessible system. The change cut billing and invoicing time by 70% (from weeks to three days), drove adoption to roughly 1,000 users, reduced data re-entry, provided real-time visibility to spot mistakes and new opportunities, and led to an internal Changepoint competence center—while plans are underway to integrate older datasets to expand business intelligence.

SD WORX

Benjamin Verlinden

Senior Project Manager and Functional Expert