Case Study: Presidio achieves 25% revenue increase and scalable growth with Changepoint PSA

Presidio - Customer Case Study

Presidio, a leading U.S. IT solutions and managed services provider with more than 2,400 professionals, faced rapid, acquisition-driven growth that exposed inefficient manual time, expense and billing processes. The company needed to maximize billable revenue, eliminate paperwork bottlenecks, increase services‑operations efficiency and gain better financial transparency while scaling quickly.

Presidio implemented Changepoint PSA, integrating it with Microsoft Dynamics and its MyOrders system and rolling out modules (including billing, revenue recognition and mobile support) incrementally. Automation and streamlined engagement setup boosted billable capture and invoicing accuracy, delivering a 25% revenue increase from better time/expense tracking, doubling the business without expanding the services operations team, and refocusing staff on higher‑value activities with clearer financial visibility.

Presidio

Ron Kennedy

Vice President of Business Intelligence