Case Study: Grupo Meta IT achieves a 20% reduction in non-billable time and improved utilization with ChangePoint PSA

Grupo Meta IT - Customer Case Study

Grupo Meta (Meta IT) is a São Paulo–based IT outsourcing firm with more than 1,500 staff serving clients in Brazil, South America, the U.S. and Europe. With teams deployed across many projects and locations, Meta IT needed a unified professional services automation (PSA) tool to manage people, projects, costs and invoicing and to strengthen its position as a competitive global outsourcing provider.

Meta IT selected Changepoint PSA and rolled it out rapidly (350 users in the first year), using it for end-to-end onboarding, resource management, time and expense tracking, and operational dashboards. The solution cut non-billable time by 20%, improved utilization and revenue, increased operational and client transparency, and strengthened service processes and client confidence.

Grupo Meta IT

Wesley Lacerda

Senior Vice President, Meta IT