Case Study: Employees’ Provident Fund achieves centralized IT project visibility and streamlined PPM with ChangePoint

Employees’ Provident Fund - Customer Case Study

Employee Provident Fund (EPF) is Malaysia’s social security institution that manages members’ retirement savings. Seeking better IT governance and operational alignment with its organizational strategy, EPF needed a centralized project and portfolio management (PPM) system to plan, allocate, track and report on IT projects and resources.

EPF implemented Changepoint PPM (using accelerators for supply and demand, application portfolio, delivery and Agile) to consolidate work plans, formalize business cases and prioritize investments. The system delivered more detailed IT planning, streamlined request management by logging and routing defects and change requests, and improved project status reporting—giving the IT PMO clear visibility into work, resources and portfolio performance.

Employees’ Provident Fund

Andy Tan

CIO, EPF