Case Study: Australian National Audit Office achieves $5M cost savings and better project performance with ChangePoint

Australian National Audit Office - Customer Case Study

The Australian National Audit Office (ANAO), a 350‑person independent auditor for the Australian Parliament, faced fragmented IT and project-management practices that hindered timely audit delivery and executive oversight. With 14 different tools, no efficient field time‑tracking, inconsistent business rules across units, limited visibility into resource capacity and demand, and recurring schedule delays, ANAO sought a consolidated professional services automation (PSA) solution to improve performance and target a 10–12% ROI.

ANAO selected Changepoint PSA and executed a rapid, agile rollout with an embedded Changepoint consultant to drive adoption. Today all staff use Changepoint for time and expense, the IT estate was simplified from 14 tools to one, and ANAO achieved $5 million in savings on a $70 million budget — including a 5% staff reduction and $2 million lower contracting costs — delivering a 12% ROI over three years, faster project delivery, and much improved executive visibility and resource management.

Australian National Audit Office

Gary Pettigrove

Chief Information Officer