Case Study: Olympia Hospitality unifies employee communications and saves thousands of hours with ChangeEngine

Olympia Hospitality saves 5.5 hours a day with ChangeEngine

Olympia Hospitality, a hotel portfolio operator with 44 properties, faced challenges in unifying its brand and culture across its workforce. They struggled with inefficient manual communications, inconsistent messaging, and a lack of automated processes for critical programs like onboarding and compliance. To address this, they partnered with ChangeEngine and its internal comms platform to automate and personalize their employee communications.

ChangeEngine implemented a solution featuring automated, segmented workflows for onboarding, benefits reminders, recognition, and offboarding. This resulted in significant time savings of over 4,500 hours, an average email open rate of 71%, and an 85% open rate for their new onboarding series. The ChangeEngine platform was credited as an "unsung hero," enabling Olympia to build a stronger, people-first culture at scale.

Olympia Hospitality