Case Study: Mill Rock Packaging unifies internal communications across seven sites with ChangeEngine

Mill Rock Packaging unifies 7 sites and saves 250+ hours with ChangeEngine

Mill Rock Packaging, a rapidly growing specialty packaging company with 700 employees across seven sites, faced significant challenges in internal communication and employee engagement following multiple acquisitions. Their workforce was fragmented, with no reliable way to reach all employees, especially those on production floors without email. Important programs were manual and impossible to measure, and onboarding was overwhelming for new hires and their managers. They turned to the vendor ChangeEngine and its internal comms platform to build a scalable solution.

ChangeEngine implemented a segmented, multi-channel communication system using SMS, email, and QR-coded posters to ensure all employees were reached. They automated onboarding journeys and manager check-in reminders, revitalized newsletters with measurable analytics, and ran automated safety campaigns and events. The results included a unified communication system across all sites, more engaged and informed employees, better onboarding with less overload, and data-driven improvements. This built trust across the organization and created a clear link to improved business outcomes like productivity and retention.

Mill Rock Packaging