Case Study: Upstream saves 500+ hours per year with ChangeEngine

How Upstream Eliminated the Manual Headache of Onboarding Coordination

Upstream, a non-profit organization dedicated to improving family planning healthcare, was struggling with a highly manual and time-consuming onboarding process. Their lean People Team was spending over 70 hours per new hire, which was unsustainable for their rapid growth of 25+ new employees per quarter. They faced a lack of visibility into communications and low engagement rates. They turned to ChangeEngine, a system of communication, to automate and optimize their employee comms.

By implementing ChangeEngine, Upstream automated its onboarding process using best-practice templates and brand-aligned graphics. This solution provided the team with greater visibility through intuitive tracking and led to dramatically higher engagement, with 82% open rates and 60% click rates. The ChangeEngine platform saved Upstream over 500 hours per year, allowing the People Team to shift its focus from administrative tasks to more strategic initiatives.

Upstream

Keisha O'Marde-Jack

Chief People Officer