Case Study: Better Business Bureau GW+P saves 1,000+ hours with ChangeEngine

How a small HR Team at BBB GW+P delivered big wins without adding headcount

Better Business Bureau GW+P, a non-profit organization focused on building business-consumer trust, faced significant challenges with its small HR team. Their manual processes for onboarding, benefits enrollment, and recognition programs were time-consuming and created inconsistent communication with their remote workforce. They partnered with ChangeEngine to implement an AI-driven internal communications platform to automate these tasks and improve engagement.

ChangeEngine automated key HR processes including onboarding and employee recognition, saving the team over 1,000 hours annually. The solution provided personalized communications and integrated with their existing HRIS, which led to a massive jump in employee engagement and participation in programs. This allowed the BBB GW+P team to operate more efficiently without increasing headcount and significantly strengthened workplace culture.

Better Business Bureau GW+P

Jill Rodriguez

HR Lead