Case Study: Harness scales global People Ops and automates internal communications with ChangeEngine

Harness delivers 125,598 automated communications with ChangeEngine

Harness, a leading software delivery platform with a global team, faced challenges in scaling its People Operations due to heavy manual processes for employee communications and the complexity of operating across 13+ countries. Their internal team was burdened with repetitive tasks, which limited their capacity for strategic work. To address this, they partnered with ChangeEngine to automate and streamline their communications.

ChangeEngine provided a platform to centralize and automate Harness's workflows, delivering over 125,000 communications across channels like Slack and email. This solution included AI-powered content tools and strategic support services. The results were significant, saving over 2,050 hours through automation and increasing communication open rates. ChangeEngine enabled Harness to achieve a 78% automation maturity and free its team to focus on more strategic initiatives.

Harness