Case Study: Ethos achieves scalable employee communications and stronger retention with ChangeEngine

Ethos saves 250+ hours in 30 days with ChangeEngine

Ethos Risk Services, a national claims and investigations leader, faced challenges managing a complex workforce across 50 states. With field investigators and office teams requiring different communications and compliance workflows, their manual, email-based processes were inconsistent and untrackable. Their vendor, ChangeEngine, provided an AI-driven internal communications platform to automate and modernize these people operations.

ChangeEngine implemented automated, role-specific journeys for onboarding, management, and exits, and used AI to transform long documents into mobile-friendly content. The solution provided data-driven insights and automated manager prompts. For Ethos, this resulted in six-figure annual savings in compliance penalties, regained productivity equivalent to multiple full-time roles, measurable retention gains, and a stronger talent pipeline, protecting multi-millions in opportunity.

Ethos