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Visit WebsitePayer Shines in CMS Program Audit with Help From Government Health Plan Audit Services
Aspire Health Plan
Melissa Hall
Director of Compliance
Change Healthcare
Change Healthcare is a leading independent healthcare technology company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. They are a key catalyst of a value-based healthcare system, accelerating the journey toward improved lives and healthier communities.
Case Studies
Showing 95 Change Healthcare Customer Success Stories
Anesthesia Group Achieves Strategic Growth Goals with Practice Management Services
Atlantic Anesthesia, P.C.
Amer Tabba
President
Innovative Relationship Setting Strong Course in Healthcare Reform
Atlantic Health System
Kevin Heglar
Manager Financial Systems, Patient Financial Services
Structured Cardiovascular Reorting Reduces Late Charges
Baystate Medical Center
Corey McKinstry
Manager
Bluegrass Orthopaedics COVID-19 Crisis Response
Bluegrass Orthopaedic
Andrew Carlson
Director of Business Development
Boca Raton Regional Hospital - Customer Case Study
Boca Raton Regional Hospital
Rudy Braccili
Executive Director, Revenue Cycle Services
Efficiently Managing the Revenue Cycle to Increase Cash Flow
Bronx-Lebanon Hospital Center
George Irizarry
Vice President, Revenue Cycle
AhiQa and Ahi Lobby Help Reduce A/R Days While Increasing Upfront Collections
Calvert Memorial Hospital
Franklin Smith
Director of Patient Financial Services
Clean Claims, Insight into Denial Sources Spur Billing Efficiency for a Central California Hospital
Central California Hospital
Change Healthcare Helps Fire Department Boost Collections by 40%
Cincinnati Fire Department
Adam Sedam
EMS Commander
Colonial Healthcare Implements Clinical Research as a Care Option with Clinical Trials Access Network
Colonial Healthcare
Christopher Mahr
Family Medicine
Accurate Patient Registration Helps Drive Speed to Payment
Community Health Systems
Karen Schneider
Regional Director of Patient Financial Services
Comprehensive Payment Management Boosts Efficiency, Revenue, and Cost Savings
Covenant Administrators, LLC
Theresa Walden
Specialty Program Director
Call Center Outreach Helps Improve Readmission Rates, Patient Satisfaction
Detroit Medical Center
Kathy Ingalls-Hefni
Corporate Director
Consulting Services Help Health Plan Save $14 Million Annually with New Core System Implementation
Driscoll Health System
Mary Dale Peterson
Executive Vice President and Chief Operating Officer
How Duke University School of Medicine leveraged compliant, deidentified claims and social determinants of health data to research COVID-19 treatments.
Duke University School of Medicine
Michael Pencina
Vice Dean For Data Science and Information Technology
How a health system streamlined its provider patient scheduling and strengthened customer service to manage more than 65,000 patient calls monthly
Einstein Healthcare Network
Lamont Louis
Chief Operating Officer
Efficiency and Accuracy Drive Improved Performance and Satisfaction, Patient Access
Emergency Billing, LLC
Donna Gailey
Chief Executive Officer
Fallon Health Makes MDx Authorization Decisions 75% Faster with the DEX™ Diagnostics Exchange
Fallon Health
Pamela Cardaci
Senior Director of Utilization Management and Prior Authorization
A Collaborative Approach in the ED Reduces Inappropriate Admissions
Florida Hospital Orlando
Eugene Truchelut
Medical Director
Global Regional HealthCare Service Provider - Customer Case study
Global Regional HealthCare Service Provider
Smoothing the Path to Faster Payments
Good Samaritan Health System
Cynthia Schwalm
Patient Accounting Manager
Goshen Health Transforms Patient Experiences with Patient Engagement Solutions
Goshen Health
Pennsylvania Hospital Leans on Change Healthcare for Nurse Triage Services During the Pandemic
Grand View Health
Heidi Aubertin
Quality Improvement Lead for Medical Practices
Accurate Up-Front Estimates and Convenient Payment Options Boost the Bottom Line for Gwinnett Medical Center
Gwinnett Medical Center
James Barwick
Pre-Authorization Manager
Halifax Health Uncovers Drives Down Uncompensated Care and Bad Debt
Halifax Health
Arvin Lewis
Chief Revenue Officer
Halifax Health Reduces Uncompensated Care While Supporting Patients with Eligibility and Enrollment Services
Halifax Health
Steve Mach
Director of Patient Financial Services
How the hospital used Clearance Patient Access Suite to streamline front-end processes and accelerate eligibility verification, improve registration accuracy, and increase patient payment collection
Halifax Health
Angela Bolte
Patient Access Manager
Improving Front-End Processes Boosts Collections and Reduces A/R
Health First
Normalize Bad-Debt-to-Charity Ratio and Improve POS Collections
Health First
Michelle Fox
Director of Patient Access Revenue Operations
HealthEdge - Customer Case study
HealthEdge
HIPAA Privacy and Security Program Assessment
HIPAA
Rescuing a Digital Marketing Solution Implementation
Large HealthCare Plan
Risk Adjustment Strategy Allows Large Medicaid Plan to Increase Risk Score
Large Medicaid Health Plan
Improving Your Health Plan’s HEDIS Performance
Large Medicaid plan
Large National Payer Company - Customer Case Study
Large National Payer Company
Large Southeast-Based Healthcare Company - Customer Case study
Large Southeast-Based Healthcare Company
Leading Behavioral Health Service Provider - Customer Case study
Leading Behavioral Health Service Provider
Leading Healthcare Company - Customer Case Study
Leading Healthcare Company
Leading Healthcare Consulting Service Provider - Customer Case Study
Leading Healthcare Consulting Service Provider
Leading Healthcare Consulting Service Provider - Customer Case Study
Leading Healthcare Consulting Service Provider
How one Payer Solved its Compliance Challenges
Leading Healthcare Service Provider
How third-party consulting assistance can help payers move their Medicaid operations in-house without interrupting services or impacting performance.
Leading Insourcing Medicaid Company
Leading Private Not-for-Profit Hospital - Customer Case Study
Leading Private Not-for-Profit Hospital
Leading Small Managed-Care Health Plan - Customer Case Study
Leading Small Managed-Care Health Plan
Offering Providers a Choice of Payment Options Drives Paper-to-Electronic Migration
Major National Health Plan
Mankato Clinic Improving Productivity & Profitability
Mankato Clinic
Debra Addis
Director of Revenue Management
Comprehensive Revenue Cycle Management Services Allow Laboratory to Navigate Difficult Waters
Meridian Laboratory Physicians
Anis Rangwala
Managing Director & President
Methodist Hospitals - Customer Case Study
Methodist Hospitals
Lisa Schillaci
Patient Accounting
Claims Billing Made Easier Through Integration of Disparate Systems
Metro Health
Kevin Rosenau
IT supervisor of Business and Revenue Cycle
Streamlining the Patient Billing Process
Munson Healthcare
Kari Smith
Educator/ Coordinator For Patient Financial Services
Accelerating Cash Flow and Business Office Efficiency
Nanticoke Health Services
Linda Morris
Director
North Mississippi Medical Center - Customer Case Study
North Mississippi Medical Center
Creating An Enterprise Data and Analytics Strategy
Northeastern healthcare system
Orlando Anesthesia Consultants Improves Efficiency, Stability, and Profitability with Physician Group Management Services
Orlando Anesthesia Consultants
Mark Addonizio
Managing Director
Orlando Health Gains Insight into Denials, Reduces A/R Days with RelayAnalytics Acuity
Orlando Health
Cyndra B. Alderman
MSHA, Billing And Governmental Department Manager For Patient Accounting
Revenue Cycle Management Services Help Emergency Group Create Operational Infrastructure
PedEM
Fernando G. Mendoza
President
Fixing Unexpected Medical Coding Pattern Protects Revenue
Pocono Medical Center
Lamont Louis
Vice President Employed Physician Network
How ProHealth Physicians used self-guided online scheduling to ease administrative burden and rebound patient volume after COVID-19
ProHealth Physicians ACO, LLC
Smooth Billing Operations Switch Reduces Bad Debt and Increases Cash for Radiology Practice
Radiology Associates of Nevada
Darren Blanford
Practice Administrator
Revenue Cycle Management Services Improves Collections, Strengthens, Compliance and Enhances Reporting
Radiology Associates of Wichita Falls
Klonie Berend
President
How a regional carrier generated 250%+ ROI and increased yearly collections by $500,000 with comprehensive coordination of benefits (COB) solutions
Regional commercial health insurance
Chart Recoding and Reprocessing Yields Substantial Gain
Regional Health Plan
Revenue Tracking Tool Builds, Demonstrates Contact Center Value
Resurrection Health Care
Cheryl Dusenbery
Call Center Director
Intelligent Workflow Improves Efficiency and Patient Care
Roper Radiologists PA
Matthew Brady
Managing Director Diagnostic Radiologist
Dramatically Increase Patient Collections and Reduce Days in A/R
Saint Clare’s LLC
Rohan Somar
President and Chief Executive Officer
Saint Luke’s Health System Taps the Power of Analytics to Help Boost Clean Claim Rates, Reduce Rejections
Saint Luke’s Health System
Elda Dykes
Manager of Patient Accounts
Better Upfront Estimates Help Improve Patient Financial Experience, Increase Point-of-Service Collections
Saint Luke’s Health System
Paul Knudtson
Director of Patient Access
Salem Health Improves Accessibility to EMR Data
Salem Health
Kevin Thompson
Cardiologist
The Digital Transformation Journey to Improve the Patient Experience
Saltzer Medical Group
Julie Allen
Executive Director
New Statements and Online Account Management Help Improve Satisfaction, Increase Collections
Scripps Health
Dan Kehl
Director of Patient Financial Services
Root Cause Comparative Data Engages Physicians to Accelerate Cash
Silverton Hospital
Sean Riesterer
Director of Revenue Cycle
Collaboration and Support Provide a Smooth Transition to New Billing and Claims Management System
Singing River Health System
Mark LaFontaine
Director of Revenue Integrity
Revenue Cycle Automation Helps Regional Health Center Maximize Resources
Sky Lakes Medical Center
Andrew Molatore
Director Of Patient Financial Services
How providers with multiple sites can increase efficiency by evaluating operational, clinical, and administrative processes across the organization.
Southeastern Medical Group
Southeastern Medical Group - Customer Case Study
Southeastern Medical Group
Gaining Actionable Insight into Financial Systems and Areas Impacting the Revenue Cycle
Spartanburg Regional Healthcare System
Brian Earnest
Vice President of Revenue Cycle
How St. Luke’s Health dramatically increased patient volume using payer channel scheduling
St. Luke’s Health System
Revenue Cycle Management Services Help Pathology Group Restore Reimbursement Cuts
Stamford Pathology Group
Robert C. Babkowski
President
End-to-End ICD-10 Testing Pays Off for Tampa General
Tampa General Hospital
Gale Scott
EDI Regulatory Compliance Administrator
Electronic Registration Improves Wait Times, Billing Accuracy
The Bellevue Hospital
Nicholas Courtright
Patient Access Manager
how third-party consultants can help providers identify cybersecurity gaps, implement BCDR testing, and apply consistent security controls to help mitigate risks.
The Midwestern
The National Committee for Quality Assurance - Customer Case study
The National Committee for Quality Assurance
Trizetto - Customer Case study
Trizetto
Replacing a Core Administrative Processing Solution (CAPS)
Trizetto
UCare improves provider satisfaction and reduces costs through administrative simplification
UCare
Rose Marie Tetzlaf
Director of Claims Operations
Successful A/R Wind-Down Relieves Pressure on Billing System Transition
United Health Services
Tami Miller
Manager of Access Care
Automating a Telemonitoring Program for Chronic Disease Patients
University Health Care System
Julie Bell
Manager
How one payer evolved its data storage and data organization methods to improve reporting and enable predictive analytics
University-Sponsored Payer
Demand Forecasting Manages Capacity, Optimizes Staffing Levels, and Reduces Length of Stay
Vancouver Coastal Health
Mark Chase
Executive Director of Decision Support
RelayHealth Helps Leading Hospice Provider Keep Patients and Families First
VITAS Innovative Hospice Care
Bert Tracey
Vice President and Chief Accounting Officer
RelayAssurance and RelayClearance Combine to Help Small Hospital Deliver Big Results
Wallace Thomson Hospital
Roger Miller
Director of Revenue Cycle
InterQual Evidence-based Criteria Helps Reduce Denials as Health System Transitions to Value-based Care
Western Maryland Health System
Barry P. Ronan
President and Chief Executive Officer
Helping a Busy Emergency Services Practice Streamline Accounting Processes
Winchester Emergency Physicians
David Watts
M.D., Emergency Medicine Physician
Meeting the Health Needs of an Underserved Community Through a Medicare Advantage Plan
Zing Health
Garfield S. Collins,
COO and co-founder
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