Case Study: Westerville Area Chamber of Commerce achieves staff efficiency and improved member engagement with ChamberMaster

Westerville Area Chamber of Commerce - Customer Case Study

The Westerville Area Chamber of Commerce, led by President & CEO Janet Davis, was hampered by a seven-year-old membership system that made broadcast emails difficult and required time-consuming duplicate data entry for a staff of five. Seeking a 100% web-based, easy-to-learn platform, they evaluated alternatives and selected ChamberMaster for membership management and website services.

ChamberMaster implemented a web-based membership management solution and developed the Chamber’s website, converting data smoothly and providing an intuitive dashboard. Since the July 2011 switch, the Westerville Area Chamber reports substantial ROI in staff time saved, easier billing and reporting, clearer visibility into revenue-generating programs, improved member engagement, and positive feedback on ChamberMaster’s responsiveness.

Westerville Area Chamber of Commerce

Janet Davis

President and Chief Executive Officer