Case Study: Malvern/Hot Spring County Chamber of Commerce achieves streamlined payments and website control with ChamberMaster

Malvern/Hot Spring County Chamber of Commerce - Customer Case Study

The Malvern/Hot Spring County Chamber of Commerce in Malvern, AR, was losing revenue because its billing system was inadequate: new member sign-up required seven steps, tracking member payments and non‑payments was cumbersome or impossible, some accounts remained on paper, and their previous credit‑card processor was unresponsive. Seeking better payment processing and reporting, the Chamber selected ChamberMaster for its reputation, customer service and price, and adopted ChamberMaster’s GrowthZone Pay (GZ Pay).

ChamberMaster implemented GrowthZone Pay and rebuilt the Chamber’s website, enabling the staff to run credit cards the same day the system went live and automatically email receipts, while allowing daily website edits instead of waiting weeks. According to the Chamber, ChamberMaster’s solution delivered a smooth transition, improved payment processing and reporting, and a consistently positive customer service experience.

Malvern/Hot Spring County Chamber of Commerce

Jennifer Eubanks

Administrative Assistant