Case Study: Greater Springfield Chamber of Commerce achieves 1.6% savings on credit card processing and streamlined member services with ChamberMaster

Greater Springfield Chamber of Commerce - Customer Case Study

The Greater Springfield Chamber of Commerce, led by President/CEO Nancy-jo Manney, faced outdated communications and administrative processes—faxed meeting minutes, snail‑mailed newsletters and limited online payment options—that constrained a small, price‑sensitive organization. In 2010 they engaged ChamberMaster, starting with a basic implementation and gradually adding modules as staff confidence and needs grew.

ChamberMaster delivered a phased solution including its core chamber management software, Integrated Payment Processing (IPP) and the pro package web design, along with hands‑on support. The result was smoother, more integrated operations, an easier website experience for members and staff, and measurable cost savings—an effective 1.6% reduction in card processing rates versus their previous vendor—plus highly praised customer service from ChamberMaster.

Greater Springfield Chamber of Commerce

Nancy-Jo Manney

Executive Director