Case Study: Janel Group responds to customers faster with Chain.io

Janel Group - Customer Case Study

Janel Group is a customs brokerage and freight forwarding company based in Portland, Oregon. As a mid-size freight forwarder with no internal developers, it had long outsourced integrations but struggled with previous partners that could not respond quickly or keep projects running smoothly. Chain.io was brought in as the integration partner to support Janel Group’s supply chain integration needs.

Chain.io manages Janel Group’s integrations and helped replace ineffective partners with a more reliable solution. The result was faster onboarding, shorter time to value, and improved customer confidence, efficiency, and satisfaction. Janel Group said it has already completed several successful integrations with Chain.io, including a strong agent integration, and now counts Chain.io among its top vendors.

Janel Group

Erin O’Leary

Vice President of Technology & Innovation