Case Study: Wereldhave boosts tenant engagement and centre performance with Chainels

How Chainels contributed to Wereldhave’s customer-centric strategy

Wereldhave, a real estate company in the Netherlands and Belgium, faced the challenge of adapting its traditional shopping centers to a rapidly changing retail environment. Their new customer-centric strategy required improved coordination with tenants and better data collection to monitor performance. They partnered with vendor Chainels and implemented its tenant experience platform to facilitate this shift.

The solution from Chainels provided a single platform for tenant communication, data collection for sales and footfall, and management of daily operations and feedback. This enabled Wereldhave to collaborate more effectively with tenants, proactively manage asset performance, and support their broader Full Service Centre and ESG strategies. The result was significantly improved processes, reduced manual effort, and better oversight, with one employee describing the platform as "multiple solutions in one tool."

Wereldhave

Marvin de Roode

Asset Manager