Case Study: Fuzer improves tenant engagement and community living with Chainels

Fuzer - Customer Case Study

Fuzer, a residential subsidiary of Amvest, sought to move beyond simply providing housing to instead create integrated, tenant-centered living experiences. To adapt to new expectations for customer service and community building, they partnered with Chainels to implement a white-labelled tenant engagement platform called LIVVIN.

Using the Chainels platform, Fuzer created the LIVVIN app to facilitate communication, organize community events, and manage shared amenities. This solution has achieved an adoption rate of 90-95% in its communities, significantly improving tenant engagement and providing valuable data to tailor services. Chainels also enabled Fuzer to streamline operations, such as maintenance requests, and helped advance the company's broader ESG goals by fostering connections to combat loneliness.

Fuzer

Karin van der Ven

Director