Case Study: EPP improves tenant communication and reporting with Chainels

EPP manages 29 retail properties and 6 office complexes with Chainels

EPP, Poland's largest retail real estate asset manager, sought to enhance its competitiveness and tenant cooperation by digitalizing its operations. To address the challenge of fragmented communications and manual reporting processes, the company partnered with Chainels to implement its tenant experience platform, hosting a white-labelled app called EPP Connect.

By using Chainels' platform, EPP streamlined tenant communications, enabled electronic turnover reporting, and introduced features for booking amenities and reporting maintenance issues. This solution made data collection easier, improved operational efficiency, and allowed EPP to better meet tenant needs. The implementation also supports EPP's broader ESG goals and has since been expanded to include their office portfolio assets.

EPP