Case Study: Levines Department Stores achieves real-time inventory visibility and streamlined layaway & payment processing with ChainDrive

Levines Department Stores - Customer Case Study

Levines Department Stores, a family‑owned Dallas retailer with more than 75 years in the community, was hampered by an aging, batch‑based POS and a patchwork of manual processes. Poor inventory visibility, disconnected remote stores, and labor‑intensive accounting threatened the company’s ability to react quickly—an urgent problem when the Dallas ISD announced a mandatory dress code that would dramatically shift back‑to‑school demand.

Levines implemented ChainDrive by Multidev, a single‑source, real‑time POS and back‑office integration that delivered live inventory visibility, automated min/max reordering, and a custom layaway workflow. Integrated PIN‑based payment processing and floating tills reduced errors and sped reconciliation, while automated layaway and customer segmentation enabled targeted marketing (including tax‑holiday strategies). The results: Levines capitalized on the school uniform opportunity, handled much higher layaway volumes, achieved measurable sales lifts from targeted campaigns, and greatly improved operational efficiency.

Levines Department Stores

Damon King

General Manager