Case Study: Armstrong World Industries achieves stronger customs compliance and reduced duty risk and costs with C.H. Robinson

Rigorous Customs Audit Builds Confidence

Armstrong, a global manufacturer of floors, ceilings, and cabinets that operates 36 plants worldwide, faced growing customs compliance responsibilities after becoming a top 5000 U.S. importer. To strengthen and validate its program—and replace costly, high-turnover audit providers—Armstrong engaged C.H. Robinson, leveraging the firm’s Trusted Advisor® expertise and customs-focused assessment services to audit its compliance processes.

C.H. Robinson applied the U.S. Customs audit process to review FTAs, tariff classifications, country of origin, volumes, and internal procedures, validating Armstrong’s compliance and identifying no major gaps. C.H. Robinson also recommended using the Customs Reconciliation Program to bridge inter-company pricing differences and reduce overpayments and penalties, provided ongoing training and Global Trade Reports® for better oversight, and helped lower risk and improve operational efficiency.

Armstrong

Stacy Kapushy

Manager, Customer Compliance