Case Study: West Springfield, Massachusetts achieves rapid, cost-effective email archiving and legal compliance with CGS Unlimited Mailbox

West Springfield Massachusetts - Customer Case Study

West Springfield Massachusetts municipal offices, serving about 28,684 residents with a four-person IT staff across 27 departments, faced state-mandated email retention and the challenge of managing large volumes of municipal email with limited technology resources. To meet legal requirements and reduce administrative overhead, the city selected CGS and its Unlimited Mailbox web-based email archiving solution.

CGS implemented Unlimited Mailbox with minimal Exchange configuration and a journal sweeping feature that archives all municipality emails into a single, web-accessible archive. The system was up and running in fewer than 90 days, lets IT quickly extract messages and apply litigation holds, and delivers measurable time savings and simpler administration (support response typically 1–24 hours). As a result, CGS helped West Springfield Massachusetts meet compliance needs, scale without per-user licensing limits, and free IT staff to focus on WAN upgrades, emergency management, and infrastructure improvements.

West Springfield Massachusetts

Paul Marshall

IT Administrator