Case Study: Ratner Companies achieves cost-effective, high-quality stylist and customer support with CGS

Trained, Motivated, Quick Thinking Subject Matter Expert Takes Service To A Higher Level

Ratner Companies, the largest family‑owned chain of hair salons in the U.S. with nearly 1,000 salons and about 12,000 stylists, needed consistent, cost‑effective technical support and customer care to keep each salon running smoothly and ensure stylists could deliver a great client experience. Since 2009, CGS has been the vendor providing outsourced technical support and BPO call center services to meet that need.

CGS implemented a dedicated call center team that now handles an average of 16,000 calls per month, with trained specialists who resolve issues and coach stylists (including walking callers through processes step‑by‑step). By partnering with CGS, Ratner Companies gained higher‑quality, personalized support, reduced operational burden, and the ability to focus on brand growth—outcomes leadership praised as evidence that CGS is the right long‑term fit.

Ratner Companies

Warren Ratner

Ratner Companies