Case Study: City of Palm Beach Gardens achieves rapid public-records fulfillment and secure, cost-effective email archiving with CGS Unlimited Mailbox

Palm Beach Gardens - Customer Case Study

Palm Beach Gardens struggled with a slow, manual process for fulfilling public records requests—employees printed or hunted through inboxes and involved IT to retrieve messages. To address this, the city turned to CGS and its Unlimited Mailbox email storage and discovery solution, which integrates with their Microsoft Exchange platform.

CGS implemented Unlimited Mailbox’s searchable cloud-based vault, legal holds, tagging and retention controls, enabling IT to rapidly find and deliver emails electronically. The change cut fulfillment times from weeks to hours (the city now advertises three-day turnaround), simplified the move to cloud-based Exchange, provided offsite backup for disaster recovery, and proved more economical than Exchange’s native option—delivering measurable savings and faster, more reliable service for Palm Beach Gardens’ 50,000 residents and 8,200 businesses.

Palm Beach Gardens

Eric Holdt

IT Director