Case Study: Toshiba Global Commerce Solutions reduces travel and speeds field repairs with CGS TeamworkAR

Learn how the implementation of Teamwork AR helps to improve service delivery performance

Toshiba Global Commerce Solutions (TGCS), a subsidiary of Toshiba TEC Corporation, needed a way to train and support dispersed field technicians without the time and expense of classroom travel. Brian Osborne, Client Delivery Executive at Toshiba, wanted a transformational, on-demand learning experience that let technicians practice on complex POS equipment remotely. To meet this need Toshiba partnered with CGS and its TeamworkAR™ augmented reality platform.

CGS deployed TeamworkAR™ to deliver interactive, phone- and tablet-based AR training with live video, tracking, and point-and-click guidance, enabling virtual hands-on repair and instant distribution of updates. The solution has tripled in scale since its initial January 2020 rollout to 325 technicians, reduced travel requirements, improved ramp-up and repair times, lowered downtime, and increased customer experience ratings—demonstrating measurable operational and service benefits from the CGS implementation.

Toshiba Global Commerce Solutions

Brian Osborne

Client Delivery Exec.