Case Study: 1WorldSync achieves unified 24/7 global customer support and cost predictability with CGS

1WorldSync - Customer Case Study

1WorldSync, a global product content management company, faced the challenge of creating a better, culturally aware interface and consolidating several customer support organizations to serve customers across different countries. They engaged CGS to provide a unified, scalable customer support platform and 24/7 service to address the needs of a global customer base.

CGS implemented a uniform, round‑the‑clock support function that improved service agreement levels and delivered effective cost management and predictability. As a result, 1WorldSync has made significant progress integrating its customer support platform, now serving and supporting its 23,000 customers worldwide with higher service standards and predictable costs under CGS’s management.

1WorldSync