Case Study: Charlotte Business Resources improves self-service support with CGR Creative chatbot

Charlotte Business Resources boosts self-service with CGR Creative's chatbot in 2019

The customer, Charlotte Business Resources, was founded by the City of Charlotte to support local entrepreneurs. Their challenge was to add AI chat functionality to their website to improve user experience and help visitors find resources without needing to contact staff directly. They partnered with vendor CGR Creative for this chatbot implementation.

CGR Creative installed and customized a flexible chatbot application that functioned like an advanced search. This solution created an intuitive, self-service experience that guided users through questions directly to the needed resources on the site. The vendor, CGR Creative, successfully delivered a robust tool that helped scale support for the website's visitors.

Charlotte Business Resources