Case Study: Goodman Manufacturing achieves 100% monthly account touches and an 83% reduction in 30‑day past‑due accounts with Cforia Software

Manufacturer sees increased collector efficiency

Goodman Manufacturing, the world’s largest HVAC maker (acquired by Daikin in 2012), faced a major accounts receivable challenge: A/R data lived in two different ERP systems, leaving management without a consolidated view of credit exposure or collector activity. Closing KPI reports took at least a day, managers couldn’t monitor individual collector touches, and the team lacked the visibility to drive consistent collector performance.

Implementing Cforia.autonomy’s real-time integration and reporting gave Goodman consolidated data, priority views, activity tracking and customized daily worklists for a 32-person collection team, producing month‑end KPI reports in 2–3 hours. Results included 100% of accounts touched each month, a 10% increase in percent current in under a year, an 83% reduction in 30-day past due accounts, and a 95.41% drop in disputes within one month.

Goodman Manufacturing

Simon Lin

Director of Shared Services