Case Study: Gulf Relay achieves 782% increase in warranty reimbursement with Cetaris

How Gulf Relay increased warranty reimbursement by 782%

Gulf Relay, a warehouse, supply chain and shipping carrier with a 225‑tractor fleet (130 tractors under OEM or extended warranty), struggled with a manual, memory‑based warranty process while using Manager Plus Maintenance Software. They found it difficult to retroactively identify and document warranty reimbursement opportunities, causing missed or unsuccessful claims and preventing recaptured warranty dollars from being credited to assets—so they switched to Cetaris Fleet.

Cetaris’ warranty module enabled Gulf Relay to track warrantable parts and labor, flag eligible work orders, and ensure complaint/cause/correction details are added to each claim. As a result, warranty reimbursement increased by 782% (from about $1,150/month to roughly $9,000/month), delivering an annualized ROI of nearly 153% in the first year and about $923 per year per warrantable tractor.

Gulf Relay

Marcus Myers

Senior Director of Maintenance