Case Study: Fantuan achieves faster global contractor screening and lower costs with Certn

Helping Fantuan Serve Millions with Trusted Contractors

Fantuan, the largest Asian food delivery service operating across 40 cities with 20,000 partners and 2 million customers, relied on 17,000 drivers to fulfill orders but faced costly, slow, and regionally fragmented background screening processes. Fantuan switched to Certn’s global background-check platform and unified dashboard to replace local, jurisdiction-specific screening staff and a competing vendor that couldn’t meet their accuracy or turnaround needs.

Certn provided borderless screening packages with faster turnaround, accurate results, and a seamless UX, enabling one person to run checks across multiple regions and avoid hiring extra regional staff. The solution supported Fantuan’s scale—covering 17,000 contractors and roughly 6,000 checks per year—accelerating onboarding during demand spikes and cutting operational costs while improving trust and compliance through Certn’s platform.

Fantuan

James Chan

Operations Manager