Case Study: United Services Group improves operations and partner relationships with Certinia

United Services Group paves the way for future business growth with Certinia

United Services Group, a company with a nearly 40-year history, faced a challenge due to a lack of integration between its key systems. This disconnect between financial and operational data made it difficult to manage inventory, field service, and timely reporting. Seeking a seamless platform, they chose to replace their existing SAP system with Certinia, a service native to the Salesforce platform they already used.

By implementing Certinia, United Services Group created a single source of truth for its data, significantly improving data accuracy across the company. The solution integrated with Salesforce Field Service Lightning, streamlining equipment repair notifications and speeding up partner payments. This allowed employees to address contractor inquiries more quickly without relying on finance for support. As a result, Certinia provided the systems and processes needed to accommodate and support future business growth.

United Services Group

Alex Calder

Head of Finance