Case Study: Thales achieves 100% project ROI with Certinia Professional Services Cloud

Thales experiences the game-changing impact of Certinia

Thales Cloud Protection and Licensing faced a challenge in managing its three independent regional professional services groups, which used disparate systems and processes. This lack of integration and standardization made it difficult to compare performance and utilization across business units. To address this, the customer turned to vendor Certinia and its Professional Services Cloud (PS Cloud) product.

By implementing Certinia PS Cloud, Thales was able to enforce a single, global professional services discipline while still allowing regional flexibility. The solution provided by Certinia ensured high data quality and enabled the automatic detection of project anomalies, leading to reduced revenue leakage. As a result, Thales achieved 100% project ROI and continues to see 99-100% data accuracy month-over-month.

Thales

David Laffineuse

Worldwide Manager Process, Tools and Integration