Case Study: Splunk gains full project visibility and greater efficiency with Certinia PS Cloud

Splunk builds an innovative services model

Splunk's professional services team faced challenges managing engagements and data due to a reliance on spreadsheets and a disconnected professional services automation system. This limited their ability to scale their global workforce and forced consultants to switch between different systems. To solve this, they turned to Certinia and implemented Certinia Professional Services Cloud.

Certinia PS Cloud provided a single source of truth on the Salesforce platform, seamlessly integrating sales, services, and finance for end-to-end visibility. The solution gave Splunk a consistent view across the company to analyze revenue, utilization, and resource demands. As a result, Splunk gained incredible flexibility and agility for its business model, empowering it to more effectively manage its global services business.

Splunk

Ryan Brown

Senior Director of Operations, Global Professional Services