Case Study: Spaulding Ridge improves resource utilization and on-time project delivery with Certinia PS Cloud

Spaulding Ridge Picks Certinia for Resource Optimization

Spaulding Ridge, a firm that helps companies drive digital transformation, faced significant challenges with changing project timelines and customer demands, which impacted their resource utilization and created delays between sales and service delivery. To gain real-time visibility and analytics, they sought a new system and selected Certinia after evaluating other vendors.

By implementing Certinia's Professional Services Cloud, Spaulding Ridge gained a unified platform with real-time analytics for better forecasting and resource management. The results for Certinia included optimized resource utilization, meeting realization targets, and cutting the sales-to-service handoff time by three days, leading to on-time project delivery and increased customer satisfaction.

Spaulding Ridge

Jordan Steward

Senior Director, Salesforce Practice