Case Study: Siemens achieves global services harmonization and higher project margins with Certinia Professional Services Cloud

Siemens' Transformative Journey with PS Cloud

Siemens Digital Industries Software faced a challenge in scaling its global professional services business. With regional divisions operating autonomously on different processes and an outdated on-premise system, the company needed to harmonize its operations to support multiple business models and drive growth. To address this, Siemens launched a next-gen service automation program and selected the Certinia Professional Services Automation Cloud (PS Cloud) as its new platform.

By implementing Certinia PS Cloud, Siemens was able to globally harmonize its business processes and seamlessly onboard users across over 30 regions. The solution provided managers with better forward-looking views for capacity planning and empowered project managers with consolidated data to make smarter decisions. As a result of working with Certinia, Siemens achieved consistent increases in billable utilization and realized project margins, exceeding its margin expansion targets while improving service quality for its clients.

Siemens