Case Study: Imprivata simplifies global project management with Certinia PS Cloud

Imprivata simplifies healthcare IT management

Imprivata, a healthcare IT security company, faced challenges with rapid growth as its reliance on spreadsheets for project management led to inaccuracies, difficult tracking, and unbilled time. Their professional services team needed a robust system to handle complex global projects, automate manual processes, and gain better visibility into their implementation portfolio.

To solve this, Imprivata implemented the Certinia PS Cloud solution. This Salesforce-native platform provided a single global customer record, giving all teams real-time access to project data. This allowed for smarter project planning and accurate tracking across multiple customer products. As a result, Certinia empowered Imprivata to deliver on customer expectations from day one and maintain a unified view of all project details.

Imprivata

Tammy Godin

Director, North America Professional Services