Case Study: Hewlett Packard Enterprise expands global service delivery with Certinia

Hewlett Packard Enterprise expands service delivery to 57 countries with Certinia

Hewlett Packard Enterprise (HPE) faced challenges with operational silos and highly manual service request management. Their legacy systems, which relied on fragmented worksheets, prevented data consolidation and mobility, leaving teams without visibility into projects and resources. To overcome these tracking and resource bottlenecks, HPE sought a unified platform solution and turned to vendor Certinia, implementing their Professional Services (PS) Cloud and Customer Success (CS) Cloud.

Certinia provided a solution that automated resource identification and centralized project execution on a single platform. By deploying Certinia, HPE connected 5,800 users across 57 countries, achieving 24/7 real-time visibility into its operations. The results included maximized resource utilization, accelerated project staffing, and improved time-to-staffing for projects, allowing HPE to deliver consistent and repeatable service execution that improved global customer satisfaction.

Hewlett Packard Enterprise