Case Study: Flexera improves global resource management with Certinia PS Cloud

Flexera improves global resource management with Certinia PS Cloud

Flexera, a company that helps customers implement and operate its software solutions, faced a challenge managing its high volume of annual projects. Their existing system for time entry and billing lacked the necessary analytics and project management capabilities to keep pace with their rapid growth. They sought a solution native to the Salesforce platform, which they already used as their CRM, to improve global resource management.

By implementing Certinia PS Cloud, Flexera gained a unified dashboard to view bookings and backlog, segment data, and assign resources globally. The solution, built on Salesforce, provided robust reporting that offered a clear view of the customer journey. As a result of using Certinia, Flexera saw measurable improvements, including an increase in customer satisfaction scores and a significant enhancement in resource optimization.

Flexera

David Parry

Vice President of Global Customer Success & Services