Case Study: Hyland achieves agile delivery and 695% ROI with Certinia PS Cloud

Enabling an agile delivery model with Certinia PS Cloud

Hyland, a software company, faced challenges in resource management and streamlining global resource allocation due to its rapid growth through numerous acquisitions and the continual innovation of new service offerings. To address these complexities within its professional services division, Hyland turned to Certinia, implementing its Professional Services (PS) Cloud solution.

By leveraging Certinia PS Cloud, Hyland centralized its project and customer data, gaining real-time visibility into its service delivery pipeline. This enabled the company to proactively make improvements, such as significantly reducing non-billable project time. The project, verified by an independent firm, achieved a 695 percent return on investment for Certinia's customer and saw an 84 percent reduction in non-billable project time.

Hyland

Andrea Bucci

Director, Center of Excellenc