Case Study: Deep Instinct achieves consistency, predictability, and 100% ROI with Certinia Professional Services Cloud

Deep Instinct Drives Consistency, Predictability and Reliability in Professional Services

Deep Instinct, a cybersecurity software company, struggled with cost control and inefficiency in its professional services operations. Using spreadsheets to manage projects led to a lack of visibility, lengthy average project timelines of 90 hours, and hours spent manually creating reports. To address this, they turned to Certinia and implemented its Professional Services Cloud solution.

By adopting Certinia's purpose-built platform, Deep Instinct standardized its project methodology and gained real-time visibility. This empowered them to slash average project timelines from 90 hours to 45 and reduce report generation time from 4 hours to just 25 seconds. These efficiencies contributed to Deep Instinct achieving a 100% return on its investment in Certinia within 18 months, leading to more predictable, profitable projects and higher customer satisfaction.

Deep Instinct

Ari Billauer

Global Director of Services Operations