Case Study: BeyondTrust achieves 20% higher global resource utilization with Certinia PS Cloud

BeyondTrust increases global resource utilization by 20% with Certinia

BeyondTrust, a worldwide leader in Privileged Access Management, faced significant operational challenges following a series of mergers and acquisitions. The company was managing four separate professional services organizations with fragmented systems, which created data silos, inconsistent tracking, and revenue recognition bottlenecks. To overcome these disjointed operations and gain strategic alignment, BeyondTrust partnered with vendor Certinia to implement its Professional Services (PS) Cloud solution on Salesforce.

By deploying Certinia PS Cloud, BeyondTrust unified its global services delivery and financial tracking onto a single, centralized platform. This solution provided 24/7 real-time operational visibility, automated administrative tasks, and streamlined customer-centric delivery. As a result of working with Certinia, BeyondTrust achieved a 20% increase in global resource utilization, saved project managers approximately 40 hours per week, and reduced its project management overlay by 5%.

BeyondTrust