Case Study: Select Health achieves 99.8% file-level accuracy and 8-week credentialing turnaround with CertifyOS

Select Health cuts credentialing turnaround to 8 weeks and reaches 99.8% accuracy with Certify

Select Health, a non-profit health plan serving over a million members, faced significant challenges with its manual and rigid legacy credentialing system. This resulted in turnaround times stretching beyond six months, creating a large backlog and causing provider dissatisfaction. To address this, they partnered with CertifyOS to modernize their credentialing and compliance monitoring processes.

CertifyOS implemented an automated, API-driven credentialing model that integrated seamlessly with Select Health's Salesforce system. This solution dramatically reduced the credentialing turnaround time from over six months to just eight weeks, while also achieving a 99.8% file-level accuracy. The backlog was completely eliminated without the need for any additional full-time staff, allowing Select Health to scale its operations efficiently.

Select Health